Design & Customization

1. Is the design service really free?

Yes. We provide a professional design draft within 1 working day and include one free revision with zero hidden fees. Unlike competitors who charge hourly or offer basic templates, we provide dedicated human design support for every order.

2. Can you add custom QR codes to my packaging?

Absolutely—it’s our specialty. We can integrate dynamic QR codes into your labels or bags that link to your digital menu, Google reviews, Instagram, or online ordering system. It is the easiest way to turn a delivery customer into a regular.

3. What file format should I provide for my logo?

 For the sharpest print quality, we recommend vector files (.AI, .EPS, .PDF, or .SVG). If you only have a .JPG or .PNG, don't worry—our design team will optimize it for free to ensure a professional finish.

4. Will the printed colors match what I see on my screen?

We use high-quality CMYK printing technology and calibrated equipment to reproduce your logo as accurately as possible. Pantone color matching is also available upon request for more precise color control.

However, slight color variations are normal and expected in the printing industry. This is because colors may appear differently on screens (RGB) compared to printed materials (CMYK), and factors such as material type and surface can also affect the final result.

Please note that digital proofs are for reference only and may not exactly match the finished printed product. While we always aim for the best possible color match, a small degree of variation falls within standard industry tolerances.

Ordering & MOQs

5. I’m a small startup; do I have to order in huge volumes? 

No. We are highly small-batch friendly. While giant suppliers often require massive minimums for customization, we offer Low MOQs so you can elevate your brand without the burden of excess inventory.

6. Can I see a preview before production? 

Of course. We never go to print without your final approval. You will receive a digital proof to verify the design layout and ensure your QR codes function perfectly.

7. What payment methods do you accept?

We accept all major credit and debit cards, as well as other standard payment methods available at checkout via our secure Shopify-powered store.

Shipping & Timeline

8. When will I receive my order? 

Timelines vary by product (please check individual product pages for details). Note: The lead time begins the day you approve the design, not the date the order is placed.

9. Will I be able to track my shipment?

Yes. You will receive a tracking number via email as soon as your order is dispatched, so you can follow your package every step of the way.

10. What happens if my package is lost or damaged during shipping?

Please contact us within 48 hours of receiving your order (or of the expected delivery date if the package never arrives). We will investigate immediately and arrange a free replacement or refund depending on the situation. Your order is our responsibility until it reaches you.

Quality & Support

11. Is your packaging safe and durable for food? 

100%. Our paper bags are built for heavy loads, and our Tamper-Evident Seals are specifically designed for delivery safety—helping you build trust and protect your food’s integrity.

12. What is your return policy for custom items? 

Because custom products are made specifically for your brand, they cannot be returned for non-quality reasons. However, if there is a printing defect or shipping damage, contact us within 48 hours, and we will arrange a free replacement or refund.

Reorders & Account

13. If I want to reorder, do I have to go through the whole design process again?

No. We store your approved design for 2 years. Simply place a new order on our website and reference your previous order—we'll go straight to production, which also means a faster delivery turnaround on reorders.